Please read these crow99 terms and conditions carefully before registering or using any of our services. By creating an account on crow99, you agree to be bound by all terms set out herein.
These crow99 terms and conditions ("Agreement") constitute a legally binding contract between you ("Member", "User") and crow99 ("Platform", "We", "Crow99"). This Agreement governs your use of the website, mobile application, and all services provided by crow99.
By registering an account, logging in, making a deposit, or using any feature on crow99, you expressly agree to be bound by all terms contained in this document, including crow99's Privacy Policy and Responsible Gaming Policy, which form part of this Agreement.
Important Note: If you do not agree with any part of these terms, please stop using the crow99 platform immediately and contact our support team to close your account.
Crow99 reserves the right to amend, update, or replace these terms at any time. Any changes will take effect immediately upon publication on the crow99 website. It is your responsibility to review these terms periodically.
To be eligible to register and use crow99's services, you must meet all of the following requirements at all times:
Important: Crow99 reserves the right to request proof of age and identity at any time. Accounts found to be held by underage individuals will be closed immediately and all balances may be forfeited.
Each individual is only permitted to hold one (1) crow99 account only. Holding multiple accounts is strictly prohibited and constitutes a serious breach of these terms. Crow99 employs advanced detection systems to identify duplicate accounts based on IP address, device information, payment details, and personal data.
You are responsible for ensuring that all information provided during registration is complete, accurate, and up to date. This includes your full name, phone number, email address, and bank or e-wallet details. Providing false or misleading information may result in account suspension or closure.
You are solely responsible for keeping your crow99 account password and login details confidential. crow99 will not be held liable for any losses arising from your failure to safeguard your account. Please contact customer support immediately if you suspect unauthorised access to your account.
Crow99 may require you to complete an identity verification process (KYC — Know Your Customer) before allowing withdrawals or when suspicious activity is detected. Documents that may be required include your national ID (MyKad), bank statement, or utility bill as proof of address.
Crow99 supports a range of local Malaysian payment methods to make depositing easy for you:
| Payment Methods | Minimum Limit | Processing Time |
|---|---|---|
| Touch 'n Go eWallet | RM10 | Instant |
| GrabPay | RM10 | Instant |
| DuitNow (QR / Transfer) | RM10 | Instant |
| FPX (Maybank2u, CIMB Clicks) | RM20 | Instant |
| Boost eWallet | RM10 | Instant |
| ShopeePay | RM10 | Instant |
Crow99 does not charge any processing fees on deposits. Every successful deposit will be credited directly to your crow99 account and be available for use within minutes. crow99 reserves the right to request verification of the source of funds for deposits exceeding a certain amount.
Note: Crow99 only accepts deposits in Malaysian Ringgit (RM). All account balances, bonuses, and winnings are also displayed and paid out in RM.
To process a withdrawal, your account must have passed all KYC verification requirements set by crow99. Your withdrawal method must match the deposit method previously used, for fraud control and security purposes.
Crow99 reserves the right to suspend or reject any suspicious withdrawal request while an investigation is carried out. This includes situations where there are signs of fraud, money laundering, or a breach of terms. Crow99 is not liable for any losses resulting from delays caused by these security reviews.
Reminder: Crow99 does not charge any fees for withdrawals. Any charges imposed by your bank or e-wallet are beyond crow99's control.
All bonuses offered by crow99 — including the welcome bonus, reload bonus, cashback, and freespin — are subject to wagering (rollover) requirements before winnings can be withdrawn. The applicable rollover rate will be clearly stated in the terms of each promotion.
Crow99 offers special promotions in conjunction with Malaysian festive seasons such as Hari Raya Aidilfitri, Hari Raya Aidiladha, Hari Merdeka, and the New Year. These promotions are subject to specific terms that will be published alongside each respective campaign.
Crow99 offers a wide range of game categories including slots, live casino, sports betting (Malaysia Super League, EPL, BWF badminton, e-sports), lottery, and jackpot. Each game category is subject to specific rules available in the platform's help section.
All game results are final. Outcomes generated by crow99's Random Number Generator (RNG) system cannot be disputed or reviewed unless there is clear evidence of a technical failure. Crow99 reserves the right to void bets in the event of a technical error or incorrect information being displayed.
In the event of a technical failure, internet disruption, or system issue during gameplay, crow99 will make every effort to restore the game to its last valid state. crow99 is not liable for any losses resulting from disruptions beyond its control, such as the user's own internet failure or a power outage.
All crow99 members are expected to conduct themselves in a responsible, ethical, and respectful manner toward fellow members and crow99 staff. The following activities are strictly prohibited on the crow99 platform:
Violation of any of the above prohibitions may result in immediate account suspension, forfeiture of all balances and bonuses, and legal action where applicable.
You may close your crow99 account at any time by contacting our customer support team via live chat or email at support@crow99.net. Before closing your account, please ensure that all pending withdrawals have been processed and that no active bonuses are currently within a rollover period.
Crow99 reserves the right to suspend or close any member's account without prior notice if:
Crow99 takes the protection of your personal information seriously. All data collected is used solely for the purposes of providing services, verifying identity, processing transactions, and complying with applicable legal requirements.
Crow99 will not sell, transfer, or disclose your personal information to third parties without your consent, except where required by law or court order. For more details on how we handle your data, please read Privacy Policy our complete policy.
Data Security: Crow99 uses 256-bit SSL encryption to protect all transactions and data communications on our platform.
Crow99 provides its services on an "as-is" and "as-available" basis. To the extent permitted by applicable Malaysian law, crow99 is not liable for:
Crow99's total liability to you under any circumstances shall not exceed the net deposit amount you made in the 30 days prior to the claim arising.
Crow99 is committed to responsible gambling practices. We believe entertainment is only meaningful when it does not cause harm to you or your family. Crow99 provides the following tools to help you play responsibly:
If you or someone you know is struggling with a gambling problem, please seek help. For more information, visit the Responsible Gaming us.
Crow99 reserves the right to amend, update, or replace any part of these terms and conditions at any time at our sole discretion. Any amendments take effect immediately upon publication on the crow99 website.
Crow99 will endeavour to notify members of material changes via email or in-platform notifications. However, it remains your responsibility to review these terms periodically. Continued use of the crow99 platform after any amendments are published will be considered acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding crow99's terms and conditions, our support team is here to help:
FAQ: For quick answers to common questions, visit the Frequently Asked Questions (FAQ) our complete policy.
Six key reasons why over 80,000 Malaysian members choose crow99 as their entertainment platform
All bonus terms, withdrawal rates, and account policies are written in clear, easy-to-understand Bahasa Malaysia. No confusing fine print — crow99 believes in full transparency with every member.
Deposits and withdrawals are processed in the shortest time possible using local Malaysian payment methods — Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX — with no hidden fees.
Crow99's RNG system is certified by an independent auditing body. Every slot spin, baccarat hand, and dice roll is truly random — no manipulation, no cheating.
The crow99 support team is available to assist you in Bahasa Malaysia at all times. From deposit enquiries to technical issues, we're here for you whenever you need us.
Crow99 provides deposit limit, loss limit, and self-exclusion tools to help every member play within healthy, enjoyable limits without it affecting their daily life.
All your personal information and financial transactions are protected by 256-bit SSL encryption. Your data is never sold or shared with third parties without your consent.
Register a free account in 2 minutes and claim a welcome bonus of up to RM588 + 150 freespin. All bonus terms are clearly written — no surprises, no hidden conditions.