Crow99 is committed to protecting the privacy and personal data security of every member. This privacy policy transparently explains how we collect, use, store and protect your information as a crow99 platform user in Malaysia.
Welcome to the crow99 Privacy Policy. This document clearly and transparently explains how crow99 ("we", "platform") handles your personal information as a member who registers and uses our services in Malaysia.
Crow99 takes our responsibilities under Malaysia's Personal Data Protection Act 2010 (PDPA 2010) seriously and complies fully with all provisions set out under the law. This privacy policy applies to all information we collect through the crow99 website, mobile app, and all related communication channels.
By registering a crow99 account or using any of our services, you agree to be bound by the terms of this privacy policy. We encourage you to read this document in full to better understand crow99's privacy practices.
crow99's Commitment: We will not sell, rent or transfer your personal information to any third party for marketing purposes without your explicit consent. Your data belongs to you.
During the registration process and your use of the crow99 platform, we may collect the following personal information from you:
| Category | Details | Necessity |
|---|---|---|
| Identity | Full name, MyKad number, date of birth, gender | Required |
| Contact | Email address, mobile number | Required |
| Address | Residential address, city, state, postcode | For KYC verification |
| Finance | Bank account number, e-wallet details (TNG, GrabPay, DuitNow) | For transactions |
| Verification | MyKad copy, bank statement, utility bill | During KYC |
In addition to information you provide directly, crow99 also automatically collects technical data when you use our platform:
Crow99 collects personal information through a variety of lawful and transparent channels:
Crow99 uses industry-standard technologies such as cookies, tracking pixels, web sessions and server logs to automatically collect technical information as you browse our platform. This data is used to enhance the user experience and maintain platform security.
In certain circumstances, crow99 may receive information about you from trusted third parties, such as identity verification service providers, licensed payment service providers in Malaysia, or relevant authorities where required by law.
Crow99 uses the personal information we collect solely for the following legitimate and stated purposes:
Principle of Minimum Use: crow99 uses your personal information only for the purposes stated above. We do not use your data for any other purpose without first obtaining your fresh consent.
Crow99 does not sell, rent or disclose your personal information to third parties for marketing purposes. However, in the following limited circumstances, information sharing may occur:
Crow99 works with trusted third-party service providers to support platform operations, including licensed payment service providers (Touch 'n Go, GrabPay, DuitNow, FPX), gaming software providers, identity verification services, and technical infrastructure partners. All providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Crow99 may disclose your information to Malaysian government authorities, law enforcement bodies, or judicial authorities where required by law, court order, or official investigation. We will notify you of any such disclosure to the extent permitted by law.
Should crow99 be involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of those business assets. You will be notified in advance via email or a prominent notice on our website.
Our Commitment: In all instances of data sharing, crow99 ensures that recipients adhere to data protection standards equivalent to or higher than our own.
Crow99 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
Crow99 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. Generally:
Once the retention period expires, crow99 will securely delete or anonymise your data using industry-approved methods.
Crow99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
| Cookie Type | Functional | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and basic preferences | Session / 30 days |
| Performance Cookies | Analysing usage patterns and page load speed | 12 months |
| Functional Cookies | Saving your language and display preferences | 12 months |
| Security Cookies | Detecting suspicious activity and preventing fraud | Session |
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the crow99 platform.
Under Malaysia's Personal Data Protection Act 2010, you as a crow99 member have the following rights regarding your personal information:
To exercise any of the above rights, please contact the crow99 privacy team at privacy@crow99.net. We will process your request within 21 business days.
Important Note: Some data deletion requests may not be fully accommodated where crow99 has a legal obligation to retain such records — for example, financial transaction records required under Malaysian law.
The crow99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from children or minors under the age of 18.
If we discover that personal information has been collected from anyone under the age of 18, we will promptly delete that information and close the relevant account. Parents or guardians who believe their child has registered a crow99 account without authorisation are urged to contact us immediately at privacy@crow99.net.
The crow99 platform may contain links to third-party websites or services. This privacy policy does not apply to any such third-party sites. crow99 is not responsible for the privacy practices of external websites, and we encourage you to read the privacy policy of every site you visit.
Please note that payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and banks offering FPX have their own privacy policies that are independent of crow99.
Crow99 reserves the right to amend or update this privacy policy at any time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to you through:
Your continued use of the crow99 platform after any amendments take effect will be considered acceptance of the revised privacy policy. We recommend checking this page periodically to stay up to date.
If you have any questions, concerns, or complaints regarding crow99's privacy policy or how we handle your personal information, please contact us via:
Our privacy team will endeavour to respond to all enquiries within 3 business days and resolve formal complaints within 21 business days. We are committed to addressing every concern seriously and professionally.
Complaints to Regulatory Authorities: If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) under the Ministry of Communications and Digital.
Crow99 invests in the latest security technology so you can play with complete peace of mind.
All data transmitted between your device and crow99's servers is protected with 256-bit SSL/TLS encryption — the same standard used by Malaysia's leading financial institutions.
Secure your crow99 account with 2FA via SMS to your Malaysian number. Even if your password is compromised, your account stays protected without the second verification code.
Crow99 is committed to never selling or renting your personal information to any third party for marketing purposes. Your data is used solely for crow99 operations.
All transactions are processed through Malaysia's licensed payment channels — Touch 'n Go, GrabPay, DuitNow, FPX Maybank2u, and CIMB Clicks — with full fraud protection.
Crow99 is fully compliant with Malaysia's Personal Data Protection Act 2010. We conduct regular compliance audits to ensure our practices consistently meet the latest standards.
The crow99 support team is always available to help with any privacy concerns. You can reach us via live chat, email or any available support channel.
Your personal data is fully protected. Register now and enjoy slots, Live Casino, sports and lottery with complete peace of mind.